Returns and refunds

If a piece is not right, we will replace it or refund you. Email info@bijouled.co.za with your order number. That is the only step you need to start.

Change of mind

You have 7 days from the day your order is delivered to email us. Tell us your order number and whether you want a refund, a replacement, or an exchange.

To qualify:

• The piece must be unworn and unaltered, with no scratches, perfume, makeup, tarnish from wear, or other signs of use.
• It must come back in its original packaging, with tags, pouch, box and any certificate.
• Free gifts that came with the order must come back too.
• Sets must come back complete.

Pack the piece securely, insure it, and use a tracked service. Write the order number on the outside of the parcel. Return shipping for a change of mind is for your account. Outbound shipping is not refunded.

Send the parcel to:

Bijouled Returns, 18 Bedford Street, Clearwater Estate, Rietvalleirand, Pretoria 0181

The parcel must reach us within 10 days of your email. On arrival we check that it is unworn and complete. If it passes, we refund, replace or exchange within 7 business days. Refunds go back to the original payment method. If that is not possible, we refund by EFT to the bank details you send to info@bijouled.co.za. A replacement goes to the original delivery address unless you ask otherwise. If you exchange for a different piece, we credit the item price, excluding shipping. You pay any price difference. Stock for a replacement or exchange is not guaranteed. If we cannot supply it, we refund.

We cannot accept

• Anything worn, damaged, resized, repaired or altered.
• Earrings and body-piercing jewellery once the seal is broken or the piece has been tried in a piercing. Unused pieces still in sealed packaging can be returned.
• Engraved, personalised or made-to-order pieces.
• Gift cards.
• Items returned without the order number on the parcel, or after the window, except where the law requires otherwise.

If a return fails the check, we email you at the address on the order. You may have the piece sent back to you at your cost. If we do not hear from you within 14 days, we may dispose of it.

Faulty or damaged on arrival

Email info@bijouled.co.za within 7 days of delivery, with your order number and clear photos. Do not wear the piece. If we confirm a defect or damage in transit, we pay the return shipping and you choose a repair, a replacement or a refund. Fair wear, misuse and accidental damage are not defects. This does not limit any right you have under the Consumer Protection Act.

Orders not yet shipped

Email info@bijouled.co.za with your order number. We cancel and refund in full if the order has not shipped. Once it has shipped, the return rules above apply.

Gifts

The recipient can return an eligible piece within 3 days of delivery. Email info@bijouled.co.za with the order number. We refund the buyer, or issue store credit if you prefer.

We only deliver within South Africa, and returns are accepted only from a South African address.