At Bijouled, your satisfaction is our biggest priority, and we aim to provide you with the best possible experience and the most beautiful jewelry.
If, for any reason, you are not 100% satisfied with your purchase, you may return the unused item in its original condition subject to the following conditions:
- You must inform us that you would like to return an item within 7 days of receipt (See our Return Process).
- Packages must be received at our office within 30 days of the receipt of the original shipment.
- All items must be returned in its original condition, without scratches or signs of wear, and must not be altered in any way. (Quality Control Check)
- Products that have been worn, damaged or altered are not refundable.
- All costs for the return will be for the customers’ account.
- Free gifts that were included in the purchase must also be returned.
- Earrings are non-refundable and orders cannot be cancelled after it was shipped.
- The original invoice must accompany your returned goods.
- Gift Cards are not returnable.
- Although we do offer free shipping in certain instances, we do incur the cost of shipping for every order. Therefore, we do not refund our shipping cost.
- International purchases cannot be replaced unless it is shipped to a South African address.
- Availability of stock in the case of replacements or exchanges cannot be guaranteed.
THE RETURN PROCESS:
Our return policy makes it extremely easy to return an item. Simply follow the instructions below:
STEP 1: APPROVAL OF RETURN
Send an email to info@bijouled.co.za to let us know why you would like to return your item/s and include a copy of the original invoice. We will give you an approval number. Write the approval number on the original invoice. Returns will not be accepted without the original invoice and approval number.
STEP 2: PACKAGE YOUR RETURN
Package the item you are returning securely. Include all original packaging, the invoice with the approval number, and any other relevant items i.e. free gifts that was part of the original purchase. Please record the tracking/waybill number for your order. It is advisable to insure the package.
All shipping costs related to any return of items is for the cost of the customer.
Packages must be shipped to:
Bijouled
Attention: Returns Department
18 Bedford Street, Clearwater Estate, Rietvalleirand, Pretoria 0181
STEP 3: REFUND, REPLACE OR EXCHANGE
Send an email to info@bijouled.co.za with the approval number in the subject line.
In the body of the email you must quote the tracking/waybill number and indicate whether you would like the item/s to be refunded, replaced, or if you want to exchange it for a different item. If you request a refund, please send your banking details or contact our office to make arrangements.
Upon receiving the package the returned items will undergo a quality control check. Once approved we will issue a refund, replace the item or send the exchanged item, depending on your choice, within 14 business days.
Refunds will be done to your selected bank account via EFT. Replacements will be sent to your original address unless otherwise requested.
If you want to exchange your original item for a different item we will credit your account with the full original amount, excluding shipping cost, in order to purchase the item of your choice.
Exchanged items can only be shipped after the returned goods have been received and have undergone a quality control check. If you decide to purchase any item before the quality control check is concluded you can make your purchase online and we will refund the cost of your original items as per the refund process.
You will be charged for any difference in cost, plus any additional shipping, taxes and import duties when exchanging an item.
Please ensure that you follow these instructions to prevent any issues. We have the right to refuse receipt of any package where all the steps were not followed, or the required information and or documentation is not supplied.
If you have any questions regarding the status of your return or refund please contact us on info@bijouled.co.za and quote the relevant approval number in the subject line. Please track your shipment to ensure that we have received the parcel before making any enquiries.
FAULTY OR DAMAGED ITEMS
Any item that is faulty, has a defect or is damaged upon receipt must be returned using our standard Returns Process.
Any item displaying damage deemed to be a result of fair wear and tear or abuse will not be accepted as faulty.
If possible, items may be repaired on request but only where such items are deemed repairable.
Any shipping cost related to the return of a faulty item will be refunded to the customer if the item is indeed found to be defective. The customer can choose to get a refund, a replacement or select a different piece.