1. Introduction

These Terms and Conditions govern your access to and use of the Website and any purchase of products from it. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Website or place an order.

Bijouled (Pty) Ltd (we, us, our) is the supplier of all products sold through the Website. These Terms should be read together with our Privacy Policy and Refund and Returns Policy, which form part of this agreement.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to use the Website or place an order.

3. Products

All products sold on the Website are ready-made stock. Product descriptions, images and measurements are approximate. Jewellery is handcrafted or manufactured, and minor variations in colour, finish, size or weight may occur. These variations do not constitute defects.

Product images are illustrative only, and appearance may differ from screen to screen due to lighting and display settings.

4. Orders and payment

An order placed on the Website is an offer to purchase. A binding contract is formed only when we accept the order and payment is received. We reserve the right to refuse or cancel any order for lawful reasons, including stock unavailability, pricing errors, or suspected fraud. If payment has already been taken and the order is cancelled, you will receive a full refund.

Prices are displayed in South African Rand and include VAT. Shipping costs, where applicable, are shown at checkout. Payment is processed through a secure third-party payment gateway. We do not store full card details.

5. Shipping and delivery

We ship within South Africa via The Courier Guy. Delivery times are estimates only and are not guaranteed. Risk of loss or damage passes to you upon delivery. We are not liable for delays caused by the courier or events beyond our control, such as strikes or weather.

6. Returns, refunds and exchanges

If a piece is not right, we will replace it or refund you. Email info@bijouled.co.za with your order number to start.

Change of mind: You have 7 days from the day your order is delivered to email us, telling us your order number and whether you want a refund, replacement, or exchange.

To qualify, the piece must be unworn and unaltered, with no scratches, perfume, makeup, tarnish from wear, or other signs of use. It must come back in its original packaging, with tags, pouch, box and any certificate. Free gifts that came with the order must come back too, and sets must come back complete.

Pack the piece securely, insure it, and use a tracked service. Write the order number on the outside of the parcel. Return shipping for a change of mind is for your account, and outbound shipping is not refunded.

Send the parcel to: Bijouled Returns, 18 Bedford Street, Clearwater Estate, Rietvalleirand, Pretoria 0181.

The parcel must reach us within 10 days of your email. On arrival we check that it is unworn and complete. If it passes, we refund, replace or exchange within 7 business days. Refunds go back to the original payment method; if that is not possible, we refund by EFT to bank details you send to info@bijouled.co.za. A replacement goes to the original delivery address unless you ask otherwise. If you exchange for a different piece, we credit the item price, excluding shipping, and you pay any price difference. Stock for a replacement or exchange is not guaranteed — if we cannot supply it, we refund.

We cannot accept: anything worn, damaged, resized, repaired or altered; earrings and body-piercing jewellery once the seal is broken or the piece has been tried in a piercing (unused pieces still in sealed packaging can be returned); engraved, personalised or made-to-order pieces; gift cards; or items returned without the order number on the parcel, or after the window, except where the law requires otherwise.

If a return fails the check, we email you at the address on the order. You may have the piece sent back at your cost. If we do not hear from you within 14 days, we may dispose of it.

Faulty or damaged on arrival: Email info@bijouled.co.za within 7 days of delivery, with your order number and clear photos. Do not wear the piece. If we confirm a defect or damage in transit, we pay the return shipping and you choose a repair, replacement or refund. Fair wear, misuse and accidental damage are not defects. This does not limit any right you have under the Consumer Protection Act.

Orders not yet shipped: Email info@bijouled.co.za with your order number. We cancel and refund in full if the order has not shipped. Once it has shipped, the return rules above apply.

Gifts: The recipient can return an eligible piece within 3 days of delivery. Email info@bijouled.co.za with the order number. We refund the buyer, or issue store credit if you prefer.

We only deliver within South Africa, and returns are accepted only from a South African address.

7. Warranties

Products are warranted against manufacturing defects for a reasonable period as required by law. Normal wear and tear, misuse, accidental damage, improper care, or unauthorised repairs are excluded. Jewellery requires ongoing care, and care guidance provided by us should be followed.

8. Allergies and material disclosure

Jewellery may contain metals, alloys, or gemstones. You are responsible for determining suitability, including any metal sensitivities or allergies. We accept no liability for allergic reactions, except where prohibited by law.

9. Limitation of liability

To the fullest extent permitted by law, our liability is limited to the purchase price of the product. We are not liable for indirect or consequential losses, such as lost profits or data loss. Nothing in these Terms excludes rights that cannot lawfully be excluded under South African law.

10. Intellectual property

All Website content, designs, and trademarks are our property or licensed to us. Unauthorised use is prohibited.

11. Privacy

Personal information is handled in accordance with our Privacy Policy and POPIA. We collect information for orders, marketing with your consent, and compliance.

12. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of South Africa. Disputes may be resolved through mediation or the National Consumer Tribunal. Jurisdiction lies with the Magistrate’s Court in Pretoria.

13. Changes to terms

We may update these Terms at any time by posting the revised version on the Website with a new effective date. Continued use of the Website after changes constitutes acceptance.

14. Force majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including pandemics, supply chain disruptions, or courier failures.

15. Contact

Bijouled (Pty) Ltd, 18 Bedford Street, Clearwater Flyfishing Estate, Rietvalleirand, Pretoria, 0174. info@bijouled.co.za. 012 006 1111.

By placing an order, you confirm acceptance of these Terms.